Lextek – Chicago Lawyer’s Tek Talk

Tonda F. Rush is of counsel to King & Ballow of Nashville, Tenn., and president of American PressWorks Inc, a public policy firm in Falls Church, Va. In Tuesday’s Chicago Daily Law Bulletin, she analyzed the proposed Uniform Electronic Legal Material Act:

“The American Bar Association in February will be asked to endorse a proposed uniform law aiming at new standards for state government websites that host legal materials. The Uniform Electronic Legal Material Act (UELMA) is proposed by the Uniform Law Commission to address a trend, still in its infancy, of shuttering public printers and posting laws only online. But shifting an entire system of laws to online-only postings puts our legal system at risk.”

Read the full story here.

Rush asks in the article:

The question is not whether legal materials can be published online. The question is how much security, authentication, updating and archiving a state must be able to develop and maintain before it can trust the Internet as “official publisher.”

So, what are the answers for the framers of this legislation?

Adam Music

Posted in Lextek

Wedged in between holiday parties, the legal technology world is still chugging away with breaking news.  Here’s a roundup of top stories from the past week or so…

-          IP information management provider First To File passed its SSAE 16 audit for the third year in a row, without exception.  The completion of the SOC 1 (SSAE 16) Type II examination asserts that the company has maintained the most stringent controls needed to provide the highest quality and security of services to their customers.

According to First To File’s CEO James Bergeron, “SSAE 16 certification is the gold standard in customer protection and transparency and we are proud to have achieved this distinction.  Our clients will benefit from our continued adherence to the SSAE guidelines, and we are committed to upholding these principles for years to come.”

-          Cloud-based Clio released results of its Apple in Law Firms Survey, which show iPads and iPhones gaining market-share while Blackberry continues to falter.  Co-sponsored by MILOfest, this year’s results show that Apple products continue to have strong and increasing traction with small firm lawyers at the expense of previously dominant legal technology players, such as Research in Motion.

Widely-used products in the survey included iPhones, used by 60.9% of respondents; Dropbox, used by 25% of respondents; iCloud, seeing high adoption at 15%; and Android phones with usage at 13%.  Evernote, a note-taking app not included in last year’s survey, debuted at 14% usage.  OpenOffice had gained 2 percentage points since last year, showing that open source technology is appealing to solo and small law firms.  Clio showed a 22% adoption rate, more than double the 2010 adoption rate.

-          Informative Graphics Corp. announced that the Detroit PD’s Homicide Division has installed its Redact-It electronic redaction software.  Redact-It allows Detroit Homicide’s officers to quickly search for privacy information in electronic police reports and completely remove that data before sharing the documents with outside parties like the media.

Homicide Investigator Dwight Pearson explains, “In the Homicide unit, people’s lives and reputations are often at stake, so there is no room for error in handling sensitive information.  Redact-It software has completely modernized and streamlined the redaction process within our department.  We are not only saving time but are also serving the needs of Detroit citizens who trust us to protect them, and conduct our work quickly and diligently. I would highly recommend Redact-It to any law enforcement agency seeking a better way to redact.”

Have a safe and wonderfully technical holiday. Enjoy your tablets and smartphones, but remember to untether yourself to enjoy your families.

Dave Glynn

Posted in Lextek

New Data Suggests Significant Differences Between Large and Small Firms; Some Techniques Are Inconsistent With How Legal Buyers Use Social Media

NEW YORK, NY (December 21, 2011) – Vizibility Inc. and LexisNexis announced today the results of a survey conducted to shed light on the use of social media in legal services marketing. To illustrate the findings, the results have been released as an infographic. The research suggests a high degree of reliance on broadly defined social media marketing programs, with 81% of survey participants reporting they already use social media marketing tools and another 10.1% saying they plan to deploy social media marketing elements within six months. Furthermore, reliance on social media tools and how they’re measured differ significantly by firm size.

The survey found that a clear majority of participants consider social media an important part of their overall marketing strategy, with nearly half (48.5%) reporting that social media is “somewhat important” while another 31% believe the tools are “extremely important” to their total marketing efforts. A minority, 5% of responding firms, report not using social media.

“You have to measure the results from social media to justify it. Our new data reveals a split between small and large firms in social media marketing objectives,” noted Lawyers.com^SM Editor in Chief and LawMarketing Blog author Larry Bodine. “For example, among small firms, almost 71% of participants in practices with five or fewer attorneys said that they rely on social media marketing to generate new business. In contrast, among respondents from big firms with 100 or more attorneys, only 37% measure social media success this way. Large firms better get smart about social media if they expect it to produce new work.”

Actual social media use among lawyers, however, could be overstated.  This survey, as well the 2011 American Bar Association (ABA) Technology Survey Report, both recorded that 63.5% and 62% (respectively) of individual attorneys say they have LinkedIn® profiles. A search on LinkedIn, however, reveals only 393,338 U.S. profiles with the keywords “attorney,” “counsel” or “lawyer” in the current job title. This is less than one-third of all U.S. attorneys and half the rate of usage as reported by the participants of these two surveys when extrapolated across the 1.2 million attorneys in the United States.

“Of the respondents to our survey who reported that their attorneys had LinkedIn profiles, less than 20% said they were completely up-to-date,” said Vizibility founder and Chief Executive Officer James Alexander (http://vizibility.com/james). “In the face of a recent BTI Consulting Group survey which found that one in two legal decision makers are less likely to hire an attorney if their credentials could not be verified online, this discrepancy exposes an immediate action item for lawyers and legal marketers.”

In addition to ensuring that professional profiles are up-to-date across online legal directories and profile sites, the new research also reveals basic search engine optimization best practices for social media are not being followed.  For instance, in the United States only 4% of legal titles on LinkedIn profiles contain the word ‘Lawyer,’ as compared to 23% with the word ‘Counsel’ and 73% with ‘Attorney’.  Yet, of the average monthly Google searches for these three keywords, 38.8% contain the word ‘lawyer’, 3.5% contain ‘counsel’ and 57.7% contain ‘attorney’. To ensure placement in search results, marketers need to ensure that professional profiles contain the keywords being used by the buyers of their services.

For a copy of the results, view or download the infographic at http://infographics.vizibility.com.

About Vizibility Inc.

Vizibility Inc. (http://www.vizibility.com) delivers the world’s first online identity management platform for individuals and professional services firms. The Vizibility platform is being integrated into websites and businesses where it enables their users to curate, organize and share individual online identities via SearchMe^TM buttons, links and QR codes. U.S. Patents 7,831,609 and 7,987,173. Other patents pending. Find us in Google at http://vizibility.com/news.

Posted in Lextek

by Patricia Ann Hale

‘Twas the night before trial, and all through the house
Not a desktop was stirring, not even its mouse.
The ESI was managed by IT departments with care
In hopes that compliance and disaster recovery would better they fare.

The end users were nestled all snug in their beds
While visions of integrated practice management all danced in their heads.
And Social Media in her kerchief, and I with my apps
Had just logged off our iPads for the night to take pre-LegalTech naps.

When out in Twitter there arose such a twatter,
I sprang from my DMS to cross-profile the case and the matter.
Away to Windows 2010, I saved my work in a flash,
Tore open my Outlook, and my teeth gave a great gnash.

So many emails, so many red exclamation points!
Don’t these people ever take a break? It jostled my joints.
When, what to my wondering eyes should appear,
The Cloud, the Cloud; oh beauteous wonder, it’s finally here!

Now eDiscovery! Now Legal Hold! Now Predictive Coding!
Now Information Governance, don’t be so foreboding!
To the left and to the right of the EDRM!
Dispersed custodians? Collections identifies all of ‘em!

Oh legal technology, dressed in software or SaaS
Improve my efficiencies, boost my productivity at last!
A bundle of joy and services for attorneys in house or out,
No longer peddlers of old-fashioned wares about.

Give me your EDRM, your indexing power
Your collection tools and forensics unsoured!
Oh, your cheery integrations that keep time and billing
With just a single tap of my finger, how thrilling.

You adorn PC, RIM and of course, that Mac, an ‘i’jolly old elf,
Oh sometimes I laugh, in spite of myself!
The bloggers pun punning all in their stead,
Soon gave me to know I had nothing to dread.

I sprang to my iPad, with a sigh of relief and a whistle
As away all my anxieties flew like the down of a thistle.
LegalTech will soon explain all; there’ll be no fright–
And until then, Happy Christmas to all, and to all a good-night!

Patricia Ann Hale is Founder of Proxy Public Relations LLC (www.proxypr.com), a New York City-based media communications firm specializing in the legal and legal technology industries.  Thanks to Patricia for being so creative this holiday eve! DG

Posted in Lextek

If you looked back at 2011, you might think of declaring it the year of the tablet. Apple released the iPad2 in March, and wound up topping CNET’s tablet category in its best-of-year wrapup. HP countered with the TouchPad on July 1 – and then announced it would discontinue all of its webOS devices less than seven weeks later. Amazon’s Kindle Fire hit the market on Nov. 14, and has its fans and detractors.

HP’s move took third place in CNET’s Tech Turkeys of 2011. (The top spot went to Netflix’s decision to split into two wings, spinning its DVD-by-mail service into an entity called Qwikster – a plan that was quickly abandoned.) The iPad and Fire were numbers 1 and 3 among gadgets in Time’s Top 10 of Everything. And all three made the PCWorld top 100 products of 2011 list.

As the year draws to a close, tablet tech dots the best of/gift guide lists. Computerworld even has three separate categories for tablets in its roundup. The iPad makes appearances in PCMag’s holiday gift guide and its best products of the year list.

With each new tech toy advance comes the promise of increased productivity across the professional spectrum. “There’s an app for that” isn’t just an ad campaign. It’s a way of doing business, communicating with colleagues, and promoting your brand.

So as the calendar turns over to 2012, we’re asking: What was the one product or app that influenced your daily work? What worked and what fell flat? And what would you like to see in the new year that would help you the most?

Posted in Lextek

Chicago Lawyer‘s 2011 special sections have covered advances in technology and their impact on the legal profession. Here is a look at some of the topics in each of them:

Technology:
• Navigating legal technology in the 21st century
• The iPad for lawyers: Productivity tool or fun toy?
• Solutions for practice guidance, no apps required
• How practice management software is different from Outlook
Read the articles »

Litigation Support:
• Trial technology and the visual revolution
• “Hacktivists” and the security of law firm electronic evidence
• eDiscovery evolution
Read the articles »

Legal Technology Update:
• How to save money in eDiscovery
• Thriving with case management software
• Cloudy outlook for your online data
• The eDiscovery survey
Read the articles »

Posted in Lextek

I was able to spend the last few days chatting with vendors in the exhibit hall.  Many were very forthcoming about what they do and what they plan to do regarding their products and services.  Here’s a recap of those conversations:

Document Technologies, Inc. – Keith Conley, Executive Vice President

Keith told me that business for Document Technologies comes from two different sectors; facilities management (40%) and discovery including eDiscovery (60%). 70% of their business comes from corporate customers and 30% from law firms. 70% of their business is contractual which means they experience a steady flow of business.

DTI forensically collects data and processes the data in a searchable database. Keith emphasized that DTI was in the service business, not the software business and licensed products like kCura and Clearwell for customers to view and mine their eDiscovery data.

When I asked Keith what separates DTI from other eDiscovery service companies he told me that DTI is nimble and objective. They simplify the document review process, are software-agnostic, and are objective about tools. Bottom line is that they can cull the data quickly and get the client up and running.

DTI recently acquired EDD out of Seattle and Unlimited Discovery out of California.  DTI continues to look for more acquisitions to compliment its products and services.  Talks are in the works to acquire a Chicago company.  Keith emphasized that through acquisitions they are able to host data centers throughout the country.  They also have assistance from RR Donnelly for document review both onshore and offshore.

We look forward to hearing more about DTI and its anticipated growth at LegalTech 2012 in NYC.

Levit & James – Ian Levit

Ian Levit has best mustache in the business – a mustache that could rival that of any 1960′s folksinger. His company’s latest version of Best Authority – Version 3 could rival that of any competitor.  Ian tells us that they rebuilt the entire application with some exciting new product enhancements in mind. Ian emphasizes that his customers play a huge part in the product development process.

Among Best Authority – Version 3′s features are the fact that it is four to twenty times faster than the previous version.  It is significantly easier to use as it supports a ribbon interface in MS Word and is has enabled all of the standard MS Word right-click functionality.  It will work with dual monitors and you can see a preview of the finished table of authorities while you are drafting/reviewing/editing.

The software now comes in a lite version for solos.  Most attorneys can learn to use the lite version after watching a 20-minute video. Pricing for the site-license version of the product is based on how many attorneys are in the firm.

Levit & James will review the new product with their customers to determine the next product development track. Beta testing of Best Authority Version 3 will start in four to six weeks with an expected delivery by early next year.  The new version will give you more free time to grow out your mustache (or if you’re female, grow your hair down your back) and learn to play the guitar.

Worldox – Ray Zwiefelhofer

Ray Zwiefelhofer is one happy guy and who can blame him – the man likes to renovate and rebuild homes and he’s had some great opportunities to also do that with Worldox. Worldox has had a great foundation and reputation for document management in the legal market.  Ray, with a tremendous amount of experience in the legal vendor community has built upon that foundation and has added some solid features and new enhancements.

The focus this year has been on productivity tools and mobility. Earlier this year Worldox launched their productivity tool and an iPad app.  Worldox also redesigned the interface to make use of the  ribbon bar that enables the user to open, draft and save a document within WorldDox.  The announcement by West regarding the incorporation of Worldox into its CaseNotebook is an example of the over 100 companies with which Worldox integrates.

The next item in the hopper is a ‘thin client transport’ by which an end user can have use of all of the features of Worldox over the Internet.  Stay tuned. Meanwhile, Ray will be sharpening his tools to build a few more additions to the Worldox product line.

Informative Graphics Incorporated – Christine Musil

Christine Musil, ICG’s Director of Marketing, is very excited about Redact-It’s new features including the ability to add comments to documents and reply to the comments of others.  You can now give a document a  status, e.g.”up for Discussion”, “resolved”, etc. A strong feature specifically for the legal field is that one can now have a redaction log that can be imported into the privilege log.

A new swipe tool enables you to globally remove similar phrases/text throughout a document. And it has stemming capabilities for partial words. You can now OCR PDFs in addition to TIFs.  The latest version of Redact-It is embedded in the most recent version of Concordance Evolution. And Redact-In Enterprise is available for MS Sharepoint.  Look for more exciting announcements at next year’s LegalTech NYC show.

Cloudnine Discovery – Brad Jenkins/Doug Austin

It’s all in the name – at least you might think so since these gentlemen changed the name of their company from Trial Solutions to Cloudnine Discovery.  These guys are into full-service and self-service, if that makes sense.  It’s like when you go to a good restaurant and the server knows just when to come to the table – not too often and not too seldom – just enough.  Cloudnine’s product OnDemand is very self-oriented, allowing the end-user to upload their own data and set up user rights to include/exclude items for viewing.  Cloudnine prides themselves on simplifying the discovery process through innovative technology.  There are no software licensing fees, the client pays as they go.

Cloudnine was very proud to be among INC Magazine’s top 5000 companies for 2011.  I suspect Brad cooks a mean burger too – not too rare, not too well – just right.

DG

Posted in Lextek

The BIG news here at the International Legal Technology Association Conference has been the acquisition by Aderant of CompuLaw and Client Profiles including CRM4Legal.  Aderant’s CEO, Chris Giglio told LexTekReport that, “These acquisitions bring together best-in-class products that not only complement each other extremely well, but also give law and professional services firms a single provider for a large portion of their mission critical business applications.” Aderant is on the move to become the largest software and services provider in the legal market giving both Thomson-Reuters-West and LexisNexis a run for the money.

According to ILTA’s 2010 survey of 464 law firms, Aderant accounted for 19% of the law firm time & billing market behind Elite’s (Thomson-Reuters-West) 40% of market share. However it’s important to note that in firms of attorneys of 700 or more, Aderant at 46% leads Elite at 42%. Elite is more dominant in the 350 to 699 lawyer firm range with 61% over Aderant’s 34% and Elite beats Aderant in every category of size below that range.

This announcement follows on the heels of HP’s acquisition of Autonomy for $10 billion.  Are we heading for a another six-headed monster of legal vendors similar to the dominance by large vendors in the legal research market?

Not to let the announcements above overshadow other business at the conference, here are some items of interest:

The International Legal Technology Association (ILTA), and InsideLegal, an insider’s guide to doing business in legal technology, released the findings of the 6^th annual ILTA/InsideLegal Technology Purchasing Survey (Survey). The 2011 Survey, focused on feedback from ILTA member law firms with 50 or more attorneys, covers more detailed legal technology budget questions; updated information on firms’ social media preferences; an in-depth analysis of cloud computing; and sections on technology outsourcing and IT challenges. Survey findings and analysis will be presented as part of InsideLegal’s vendor education program in conjunction with ILTA’s Annual Conference.

2011 Survey highlights include:

• Overall firm technology spending, as a percentage of firm revenue and based on per attorney spend, is still down from pre-2009 economic downturn figures
• 57% of all responding firms spend between 2-4% of total firm revenue on technology
• 46% of survey participants indicated spending $8K-$17K per attorney on technology purchases, the same response rate as in 2010
• While budget slashing has been curtailed, keeping budgets balanced has taken priority with 35% indicating their budgets remained the same
• The top five technology implementations within the last 12 months included desktop hardware; laptops/notebooks; network/server upgrades; storage area networks and virtualization
• While ILTA’s Peer to Peer Magazine and ILTA whitepapers remain ‘favorite’ reads, 5 of the top 10 favorite publications mentioned by respondents are non-legal, general technology publications
• Of the 52% who indicated using Twitter, many of them (27%) have an account but don’t actively use it
• 44% of this year’s respondents reported they use outside technology consultants to aid in making purchasing decisions
• Internet research was cited as the 2nd most popular influence in terms of aiding IT purchasing decisions (next to peer recommendations)
• 33% indicated they are implementing a cloud strategy, up from 17% in 2010 and 9% in 2009
• 55% of surveyed firms provide IT support for employees that purchase and use their personal tablet devices

Worldox has two announcements, the first being that their Worldox Web Mobile 2.0  is ready to launch.  Worldox Web 2.0 will enable integration with Microsoft Office on both Open and Save commands, so users can access Worldox’s profiling system and search tools while working remotely.  The other announcement comes from Thomson/Reuters, that West Case Notebook, West’s case analysis software and part of the Westlaw Litigator Suite, now integrates with Worldox® Document Management System (DMS) software, providing attorneys and other litigation team members with more efficient, streamlined workflows for effectively managing key case information.

Informative Graphics Corporation (IGC), a leader in content viewing, collaboration, publishing and redaction technology, officially releases the latest version of Redact-It^® Desktop, its electronic redaction software. Most notably, the new version includes new redaction log capabilities designed to make creating the privilege log, an essential part of a defensible eDiscovery process, more efficient. The latest Redact-It offers the ability to create a customizable redaction log for each document. Users can choose which fields to include in the redaction log—like Document Name, Custodian Name, Recipient Name, and Redaction Reason—to ensure they match that of the case privilege log. Then, using the new Redact-It Reports tool, they can aggregate the individual document logs into a single table that is ready to cut and paste into the case privilege log. Redact-It now offers the ability to export log information to EDRM XML load file format, making importing the information into a case management system more efficient.

Exterro, the legal industry’s most trusted provider of e-discovery software solutions, introduced Fusion LawFirm^™, a complete, end-to-end e-discovery software suite designed to meet the growing needs of law firms. Being showcased this week at the annual ILTA 2011 Conference in Nashville, Fusion LawFirm enables legal teams to deliver enhanced project management services to their corporate clients across the entire EDRM spectrum, efficiently and predictably. Fusion LawFirm is offered via Exterro’s flexible, flat-fee pricing model, becoming the industry’s most cost-effective, comprehensive e-discovery suite for law firms.

kCura, the developers of the e-discovery platform Relativity, will be showcasing new products, including Relativity Assisted Review and Fact Manager, and offering hands-on exercises for their software.  At the conference, kCura will be at booth #704, and will offer demos and hands-on labs in Belle Meade A from 8 a.m. to 5 p.m. on Tuesday. One kCura lab will feature Relativity Assisted Review, the faster, more accurate way to review large volumes of electronic documents. Visitors can also participate in a hands-on lab for Fact Manager, the first application built by kCura’s on-demand workflow advice team, advice@kCura.

Cypress Communications announced the addition of the Cisco® Hosted Collaboration Solution (HCS) and the expansion of its flagship C4 Product Suite. Cisco HCS will be integrated into the Cypress cloud and backbone infrastructure, marketed as C4 UC™ and delivered as an enterprise, hosted Unified Communications as a Service (UCaaS) solution. Backed by Cisco technology, Cypress will provide hosted UCaaS with innovative capabilities, such as seamless call transfers from fixed to mobile phones, the use of presence technology, web conferencing, desktop video and a state-of-the art mobile client that extends UCaaS functionality to Apple iOS and Android based devices, including Cisco Cius™. C4 UC will be generally available for sale in September 2011. Cypress is unveiling its UCaaS solution at the International Legal Technology Association’s (ILTA) annual conference in Nashville, TN at the Gaylord Opryland Resort & Convention Center, booth #722.

RPost, the inventor of Registered Email® services, and Esquire Innovations, the leader in document metadata management, announced collaboration to extend Esquire’s iScrub product with RPost advanced messaging, security and collaboration services.  Now, after iScrub prepares attached documents for sending to external parties, it automates options to transmit the message and attachments via the RPost Cloud processing platform, for best in class email proof, compliant and secure encryption, and electronic signature services.

PowerSearch Software, the leading developer of affordable and accessible search technologies, announced the general availability of the latest release of its software, version 3.0. With this latest release, PowerSearch brings increased breadth and depth to the original product which was introduced to the market in May of this year. PowerSearch can be seen at the ILTA Conference at Booth 806, or can be downloaded from the PowerSearch website.

Stay tuned for more news from ILTA.

DG

Posted in Lextek
Tags: Aderant, C4 UC, Client Profiles, CompuLaw, CRM4Legal, Cypress Communications, Elite, exterro, Informative Graphics Corporation, InsideLegal, kCura, LexisNexis, PowerSearch, Redact-It, Relativity, Thomson Reuters West, Worldox

This year’s International Legal Technology Association’s annual conference vows to move away from the doom and gloom permeating IT in law firms.  If that isn’t reason enough to sign up for the conference, an impressive syllabus of educational sessions will.  Grappling with Cloud computing, digital information lifecycles, future-proofing and the high-cost of IT?  Then this conference is for you. Sessions are also promised on supporting mobile lawyers, ipad apps, Sharepoint as a DMS, and how to talk technology to lawyers.

LexTekReport.com will be attending the conference set for August 22 to August 25th at the Gaylord Opryland Hotel in Nashville and reporting on the comings and goings.  Here’s a preview of what you’ll find in this year’s exhibit hall:

Informative Graphics Corporation (IGC) – Booth 424

Informative Graphics Corporation has developed enhancements to its Redact-It Desktop electronic redaction software.  Redact-It is an easy-to-use desktop application that helps you quickly remove sensitive content and privacy information from documents–including PDFs, office documents and scanned images. It creates a new PDF rendition of their redacted file, leaving the source file untouched.

The newest Redact-It Desktop version, which will be demonstrated at ILTA, offers a customizable redaction log that is easily imported into a privilege log. Choose which fields you wish to include in the redaction log to ensure they match the privilege table, then simply cut and paste. Redact-It also now offers the ability to export log information to the EDRM XML format to make importing the information into the case management system easier.  For more information, visit www.redact-it.com.

InOutsource – Booth 525

InOutsource experts provide client intake and records management consulting services to help law firms and corporate legal departments ensure valuable client information is properly managed and protected to mitigate risk and preserve client confidentiality. InOutsource is the renowned leader in the legal community for their in-depth knowledge of the issues law firms face with managing client information. At ILTA 2011, InOutsource will be showcasing their records retention policy development offering. For more information, visit www.inoutsource.com.

Index Engines – Booth 815

At ILTA, Index Engines announces traction and results for its cloud-based backup tape load services, which have been integral to the success of many large-scope electronic discovery projects, including one recently executed by Innovative Discovery.  Index Engines’ cloud-based services provide full identification and access to tape data for eDiscovery.

Innovative Discovery, an Index Engines partner, had been faced with an eDiscovery challenge.  The dataset consisted of 464 DLT backup tapes with 21 terabytes of information, including 350 million total files (of which 223.9 million alone were email) from 2400 custodians.  The dataset comprised nearly 10 years of corporate electronically-stored information.  Using Index Engines’ cloud services, Innovative Discovery reduced the haystack down to 7 custodians; indexed, culled and tagged the data; and extracted the 1% relevant data, all in 25 days.  For more information, visit: http://www.indexengines.com/service_cloud.html.

Keno Kozie – Booth 111

Keno Kozie (www.kenokozie.com) will be in booth #111 to showcase why law firms across America are making them their IT partner of choice. There will be experts at their booth to talk about managing the information and IT infrastructure at a firm and what can make it easier. Also, Barry Keno, President of Keno Kozie, will be speaking on the topic of “HelpDesks: In-house and Outsourced Options” on Wednesday from 1:30-2:30 p.m. In this presentation, Barry will examine the many helpdesk options available to firms today, the costs involved with each, as well as the strengths and weaknesses of in-house vs. outsourced models.

Intelliteach – Booth 404/406

Intelliteach Releases 2^nd edition of Guru’s Guide for Service Desk Support Focused on Legal Helpdesk Metrics and Statistics

Intelliteach, the only law firm-specific outsourced service desk company, today announced the availability of  the 2^nd edition of the ‘Guru Guide’, a complimentary published report aggregating independent law firm user support and service desk statistics and metrics. The  updated Guru Guide provides unique benchmark data relating to the most supported legal applications as well as service desk staffing and service quality ratios pre and post software conversions, among others. The data presented in the updated Guru Guide is based on 1.2 million service desk tickets collected and analyzed from January 2010 through June 2011 across a variety of law firm sizes, locations and hardware/software configurations.  2^nd edition Guru Guide findings include:

• Top ticket categories: Over 42% of 1.2 million service desk tickets logged are specific to various versions of Microsoft Office, 20% of those are specific to Microsoft Outlook. 14% of all helpdesk calls, pertained to various firm document management systems;
• Increase in Microsoft Office 2007 tickets: Microsoft Office 2007 calls currently account for 51% of all Microsoft Office calls, compared to 22% for the same period 12 months earlier;
• Conversion & upgrade impact on the service/helpdesk: Conversions cause a significant increase in volume and add additional strain to existing resources, systems, and service quality. Based on Guru data, ticket volumes increased by 42% during firm-wide upgrades (average tickets per user per month increased from 2 to 2.85 during rollouts) and took an average of 90 days to return to pre-conversion levels;
• Live rates: Pre-conversion, the overall live rate is 93%. If staffing is kept the same during conversions, live rate drop by 25%. On a related note, “average wait time in the queue” jumps from 10 seconds to 81 seconds;
• Tickets by origin: How are users reaching out to the service desk? 70% used the phone and 27% sent an email describing their technology issues however it seems email is far less efficient for both the user and the service desk: 86% of live (phoned-in) service desk tickets are resolved in that first contact whereas only 7% of email tickets can be resolved in one single contact. Data indicates that, on average, tickets created via Email have a lifespan 6 times longer than those originated by telephone;
• Tickets by weekday: Based on 1.2 million analyzed tickets, Tuesday sees the highest call volume (20.52%) and Friday (16.81%) the lowest.

Intelliteach will be providing an executive summary of all the Guru guide findings at their ILTA Conference booth 404/406.

AccessData – Booth 500/502A

Access Data (booth #500/502a) will be showcasing their early case assessment tool. The company will be demoing the tool during a Hands-on Lab on Wednesday from 10:30-11:30 am and 2:30-3:30 pm in Hermitage E. In addition, the company will be teaching a “Forensics 101 for Legal Professionals” session on Tuesday from 9:15-12:30 pm and debuting AccessData Case Vantage 7 during a sneak peak session where attendees will get to be the very first to debut the Access Data built Summation release. www.accessdata.com

Levit & James – Booth 120

Legal software company Levit & James will be previewing Best Authority Version 3.0 at ILTA 2011, which is the next major release of the company’s Table of Authorities production software.  Slated for official release in early 2012, Best Authority 3.0 is a breakthrough product.  The company’s development team has entirely reworked the underlying technology, and the impact of this will be immediately apparent.

According to Levit & James President Fletcher James, “In Version 3.0, each step in the TOA-production process will be faster – four to twenty times faster – than Version 2.7, and processing of even the largest documents with thousands of citations will be effortless.  The user interface will feature many innovative ease-of-use features, such as drag-and-drop, and a “final version preview” mode.  And, because so many of the steps will be entirely intuitive, end-user training time will be greatly reduced.”  Best Authority is the leading tool for producing a Table of Authorities (TOA).  By the end of 2010, projections indicate that Best Authority will be used by more than half of the National Law Journal’s NLJ 250 law firms.  For more information, visit: www.levitjames.com.

Margill – Booth 226

Margill (www.margill.com) will be showcasing their simple-to-use, intuitive and powerful tool designed to make interest calculations easy in their booth (#226). Whether doing interest calculations for pre and post judgment interest, arrears, collection – receivables and judgments, structured settlements, or loans & mortgages you will see how well this software works on multiple areas of the law and does calculations based on specific state requirements.

Wave Software – Booth 831

Award-winning Wave Software (Booth #831) launches Trident Expert at ILTA! Wave Software, a leading provider of early case assessment, legal hold, electronic data discovery, and litigation project management technology for global corporations, is known for its family of products such as Trident Lite, Trident Preview, and Trident Pro. Trident Expert offers the next level of technology because it is a Unified Module that allows users to manage all data sources and processes in a single, seamless interface. It allows users to De-Duplicate, interactively search and export the selected results into many review formats including iCONECT, Concordance, Summation and Relativity.

Trial Solutions – Booth#129

eDiscovery leader Trial Solutions will officially announce at ILTA 2011 that the company will now be known as CloudNine Discovery.  President Brad Jenkins explains that this major rebranding and name change was necessary due to a gradual expansion of the company’s scope of product and service offerings in recent years, particularly in the areas of online data and document review hosting platforms like OnDemand^® online hosted review and FirstPass^® early case assessment online hosted technology.  Therefore, the name Trial Solutions was no longer a sufficient or accurate representation of the company.

The name “CloudNine Discovery” was selected for two primary reasons: 1) to reflect the company’s dedication to client service which puts their customers “on cloud nine”; and 2) to also represent that the company is the world’s leader in combining self-service access with managed hosting and “cloud” storage.  Jenkins says, “CloudNine Discovery’s mission will continue to be to simplify the discovery process through innovative technology, transforming data hosting into a world-class experience that is easy and affordable to anyone.  CloudNine Discovery will offer the same products and services provided by Trial Solutions, and our core leadership will remain intact.”  For more information about CloudNine Discovery, OnDemand or FirstPass, visit www.CloudNineDiscovery.com.

In addition, the company will be previewing OnDemand® Release 10.5 and its new features and enhancements in advance of its official release, slated for September 10.  The biggest enhancement here is behind-the- scenes as OnDemand’s online review tool has been migrated to a new virtual environment, providing a much more robust system architecture, increasing speed, flexibility and capacity for users.  OnDemand will also unveil several application enhancements, including enhanced password reset and strong password functionality, synching of images in the grid view display, support for quick search on metadata fields, support for Internet Explorer 9, and a streamlined document viewer installation module. Read more about OnDemand at: http://www.trialsolutions.net/online.htm

nQueue Billback – Booth 809

nQueue Billback provides software-based cost recovery, information accountability and expense management solutions to the legal market and others. Their tools capture data to enhance the automation and processing of any operational and administrative expenses, which can be deployed to recover costs, improve decision-making, implement better workflows and more.

At ILTA, nQueue Billback will be highlighting iA Expense Manager, which easily captures data from all expenses, even those incurred outside an organization’s devices such as travel, research, overnight and courier charges, court fees and credit cards. Automating intake allows information to be collected as expenses are incurred—rather than asking attorneys and administrators to recreate it after the fact. iA Expense Manager captures data more accurately, allowing the firm to get a better handle on all expenses, resulting in less effort, increased accuracy, more knowledge, more efficient billing and more recoveries.  For more information, visit http://www.nqbillback.com.

World Software Corporation – Booth 224

At ILTA this year, World Software Corporation will be previewing its upcoming release of Worldox Web Mobile 2.0.  With Web Mobile, attorneys can access their documents via the web, a mobile device and a native iPad app.  Some of the new features in Version 2.0 include the integration with Microsoft Office applications to save and open documents from the native application and a newly designed user interface.  Worldox Web Mobile 2.0 will be available either for installation on your firm’s network, or as a hosted version with a monthly subscription.   Read more about Worldox Web Mobile here: http://www.worldox.com/products/worldox_webmobile.

Document Technologies, Inc. (DTI) – Booth 315

Document Technologies, Inc. (DTI) is the nation’s largest independent provider of discovery services and document outsourcing. Through sophisticated technology centers in key metro areas and in local facilities across the U.S., DTI provides an extensive suite of solutions integrating professional services and current technologies to meet law firm and corporate legal department clients’ most demanding e-discovery needs.

DTI’s end-to-end discovery services include:

• Discovery consulting (including litigation readiness, data mapping and workflow optimization)

• Data preservation, acquisition and early case assessment
• E-discovery processing
• Hosted document review (tools include Relativity, Discovery Partner and iCONECT)
• Paper-based discovery services
• LitWorks – litigation certification training

For more information, visit www.DTIGlobal.com.

DocSolid – Booth 626

DocSolid, a leader in enterprise document scanning solutions for law firms, will announce the integration of its cloud-based Airmail2 scan capture solution with the Autonomy iManage document management solution. With Airmail2, law firms can use every digital copier, MFP and scanner on the market without added hardware, software or device integration. Airmail2 provides an enterprise-class scanning utility with a secure, cloud-based deployment that is now tightly integrated to the user’s matter workspace in iManage.  DocSolid already has more than 80 large Autonomy iManage customers capturing their scans with KwikTag, its document imaging and workflow scanning solution. KwikTag integrates within the firm’s existing software packages, while Airmail2 provides enterprise scan capture as a technology service.

“We see most law firms at the pivot point of their advancing scanning needs,” said Dave Guilbault, vice president of DocSolid. “They’ve got various ways to get scanning done across the firm, using different procedures from different vendors on different devices. As scanning activity expands, they now recognize the need for uniform device interaction, consistent productivity and process integrity. They want a scanning platform that doesn’t complicate life at the Exchange Server and that is easy to administer for basic capture needs firm-wide. Airmail2 delivers against these enterprise needs in a surprisingly simple deployment. You can turn it on in a day, and pay for it only where it is used.”

Airmail2 for iManage is ideal for medium-sized law firms needing a firm-wide scan capture that integrates with their document management matter workspace. Airmail2 is also a strong solution for corporate legal departments and accounting firms that rely on iManage. Visit www.docsolid.com.

Biscom – Booth 113

Law firms of all sizes face the challenge of securely transferring large documents to external parties such as clients and counsel. One wrong keystroke or improperly erected FTP site could mean compromising client confidentiality and large fines from noncompliance with government regulations. Biscom offers secure file transfer with audited file transfer technology that integrates with popular legal technology software such as Autonomy iManage.

At ILTA, the company will be launching Biscom version 4.1, which includes anti-virus integration, enhanced reporting, IP address-restricted login, and proxy server support. The new version also integrates with PayPal, which allows senders to collect payment for files before the recipient is able to download them.

The company will also be featured in ILTA’s State of the Art Technology Demos conference track on August 23 at 1:30 p.m. CT in the Canal E Room.

Visit Biscom at booth 113 to learn how you can receive complimentary sender licenses.

Thanks to contributors Carolyn Depko of Edge Legal, Christy Burke of Burke & Company and honorable mention to Jobst Elster at Envision.

DG

Posted in Lextek
Tags: wave software, ILTA, International Legal Technology Association, Document Technologies, Inc., Index Engines, Informative Graphics Corporation, Intelliteach, Keno Kozie, AccessData, World Software Corporation, DocSolid, Levit & James, trial solutions, Biscom, InOutsource, Margill, nQueue Billback