7th Annual eDiscovery Survey Response Analysis

•June 23, 2014 • Leave a Comment

By Tom O’Connor

Overview

The Law Bulletin Publishing Company has just concluded its 7th Annual eDiscovery and Technology Survey of Illinois attorneys. 144 lawyers replied to the survey, almost exactly the same number as last year. This year’s survey asked 34 eDiscovery-specific questions regarding attorneys experience with eDiscovery matters, vendors and products. The final two questions asked for responses on the most important eDiscovery issues as well as thoughts on litigation hold policies.

Who’s Who?

The respondents to the survey represented a good cross-section of practitioners, with the majority being in private practice (73% – slightly higher than the past three years level of 70%), 10% in government practice (down from 13% last year) and 9% in corporate practice, down slightly from 10% from last year. The remainder were in a variety of administrative, teaching or public service roles.

Of the private practitioners, 35% were in a solo practice (up from 20% last year) while respondents from firms between two and twenty attorneys at 32% dropped from 38%. Firms between 20-50 were at 9% (down 4%) while firms over 50 dropped again from nearly 1/3 of the total respondents two years ago to 23% this year. Firms over 300 also dropped significantly from 11% last year to .05% this year. The distribution of responses has clearly gone from a more balanced set of answers from both small and large firms to one where 2/3 of the responses now come from solo or small firms.

The number of partners answering continues to grow at 43% (from 32% two years ago) with 15% being associates (12% two years ago). In-house counsel remained steady at 9% while the number of non-attorneys dropped dramatically from 42% last year to 14% this year. The trend last year was more involvement from large firm participants such as partners and an increasing number of ediscovery specialists, including IT managers, practice managers, paralegals, claims examiners, law students and even document reviewers. The rise in solo and small firm respondents this year has clearly reduced the number of answers from non-attorneys.

Role

46% of the respondents identified themselves as litigation specialists, with specific areas of Family Law, Personal Injury and Insurance dominating their practice areas. Coporate law dropped from 19% to 9% , with drops in other areas such as Taxation (13% to 7%), Real Estate (18% to 14%), Finance (12% to 7%) also reflecting the lower large firm responses. Probate law increased slightly from 8% to 9% while Bankruptcy remained the same at 7%.

eDiscovery Initiatives

Once again this year, an extremely high number of the respondents (53%) did not answer the very first question. This is still an improvement from two years ago, when more people skipped the question than answered it, but seems to reflect an ongoing lack of awareness of how ediscovery rules and principles are evolving.

Although 74% of the respondents knew about the 7th Circuit ED Pilot Project which has been underway in Chicago for the past three years) only 5% had heard of the pilot project in the USDC for the Southern District of New York. 46% were familiar with the EDRM project (down from 51% last year) and the Georgetown ED Academy had a similar drop off from 17% to 10%.

eDiscovery Activities

Just as familiarity with the EDRM project dropped, so too did the rate of knowledge with the components of that project. 45% felt they were familiar with identification (54% last year), 37% with processing (50% last year), 58% with review (61% last year) and early case analysis went form 62% to 54% .

But familiarity held steady with both the Meet and Confer process at 53%, although 80% said they had not actually participated in a Meet and Confer and of those who did, 82% didn’t know if it helped lower the costs in their matter. Also holding steady were knowledge of litigation hold requirements at 78% and, curiously, collection procedures at 54%.

Reference Sources

SourcesSources of information showed some significant shifts. Case law (39%) and court rules (38%) continued to be the leading sources, but conferences rebounded from last year’s 30% to third place at 36% while RSS feeds finished close behind that at 34%.

Print media dropped to 17% from last year’s 31%, better than the previous years and websites also dropped from 36% to 30%. Consultants dropped from 21% to 16% while vendors dropped from 18% to 13%. Social media stayed roughly the same at 5%.

The rise in small firm respondents appears to have changed the scope of answers to this question from last year’s even distribution of electronic sources. This year, responses are spread around a number of web sites, led by the Chicago Daily Law Bulletin and then sites from professional organizations such as the ABA, Illinois Bar and Chicago Bar Associations.

Direct RSS feeds and conferences are a much higher source of information for this group and they are less reliant on consultants and print media. But lawyers clearly continue to think that there are multiple sources of information and are availing themselves of most of them.

How Much Is That Case Worth?

The surge in small firm respondents and subsequent drop in answers from non-attorneys resulted in an increase in people saying they handled matters involving eDiscovery from 42% to 50%. Of those, 23% said that their ED caseload had increased from last year, continuing a decrease from the high of 31% two year ago.

22% of those had matters valued under $100,000 (down from 30% last year) while cases valued between $100,000 and $1,000,000 jumped from 20% last year to 33% this year.

But for those who had cases, the number spent less than $50,000 on ED services held steady at 70% while the number spent between $50,000 and $1,000,000 went from 25% to 33%.

Those figures continue to counter the common perception that eDiscovery is a high cost/big case area of practice. In fact, like most legal work in the U.S., the majority of the cases and the median costs appear at the low end of their respective ranges and that number continues to grow more than the high end number.

Methods and Services

Like last year, the current survey shows that in-house performance of eDiscovery continues as a strong trend. 57% of respondents are doing some form of in-house eDiscovery. In-house processing is at 36% while 61% are doing some form of in-house document review. A more specific breakdown of in-house tasks shows that on the technical side, 54% are doing collection themselves, while 60% performed redactions as part of the review process. Deduping dropped slightly, from 20% to 15%.

On the non-technical side, 48% engaged in some form of overall ED project management (55% last year) while 25% performed Early Case Analysis. Only 33% said they rely on an outside service provider compared to 35% in 2011, while the hiring of an independent consultant took a slight drop from 33% to 26%.

The choice of outside service providers continues to be widely diversified. Of the 26 named providers, none had a double digit response and the single largest response was “Other”, where a list of small local companies figured heavily. Applied Discovery continued its strong showing from last year and came in first at 28% followed closely by Kroll at 25%. The next strongest were FTI at 15% with DTI and Clearwell at 1%.

The “Other” response jumped from 25% to 41%. But it is important to note that this question, like several others, continues to have more non responses than answers. 77% of the respondents did not answer this question. That margin may, in fact, may dilute the significance of the specific answers.

Software of Choice

Just as with the choice of service providers, the selection of software continued to show major shifts. Several long-time leaders in this area dropped, including Summation ( 47% to 32%), Concordance (44% to 30%) and Ipro (18% to 9%).

Diversity continued to be the rule with numerous companies mentioned here including Relativity and CaseLogistix at 19%, Clearwell at 9% Autonomy at 6%.

Web-based products showed similar diversity but with some different names.

On the Web

These numbers show a continued rise in web-based applications to host eDiscovery documents. No single product dominated the responses, although Relativity retained its home field advantage at 33% (39% last year). Case Logistix jumped into second place with 17% and FYI, Catalyst and IConnect all showed the same response rate. Lexis Nexis’ FYI dropped the most from 37% last year to 10% this year.

But the largest response in this category is also “Other” with the greatest response being “I don’t know”. This answer baffles me.

Once again this year the numbers reflect a diverse use of products and lack of clear market domination by any one product. But I also believe the drop in overall numbers reflects the increase in smaller cases which cannot afford the vast majority of web based ED products on the market.

On-the-Web

Most Important Issues Regarding eDiscovery

Several questions were asked about the scope of the eDiscovery process and most answers continued to show strong opinions that jumped to the forefront last year. The number one concern of respondents, price, took a drop from last year at 57% to 48% this year. Processing was second at 23% and collection third at 20%.

But education stayed at 17% to capture fourth place, above both review costs (14%) and predictive coding at 8%.

Judicial decisions held at 7% and both predictive coding and concept searching came in under 10% again. In fact, despite all the national attention around the predictive coding field, when asked whether they used predictive coding, concept searching or other analytics software, only 4 respondents even answered the question and one of them said the product didn’t help them.

When it came to simplifying that process, 44% stated they would like to see the processing stage simplified compared to 64% last year while 26% would prefer to see collection made easier compared to 45% last year. Changes to review went from 34% to 44% and identification from 29% to 26. ECA held steady for the third year in a row at 29%.

The two top issues listed by the respondents are overall price and processing cost but the next two, education and litigation holds, are not price related. And when asked to discuss specifics of their litigation hold experience, more respondents skipped the questions than answered them.

So what exactly does that tell us? Cost is still the leading concern but education about the process is a close second.

Conclusion

We noted last year that eDiscovery had clearly matured into an integral part of the litigation process. It not only continues to cut across all the legal demographics of firm size, case values and attorneys, but this year’s results show that small firms are becoming much more involved in the eDiscovery discussion. Case decisions and ED-specific rules continue to dominate the resource landscape but education on the ED process has jumped significantly as a major issue as attorneys become more aware of the need to understand their ethical responsibilities in this part of their practice.

Well known products such as Summation and Concordance continue to see the market share erosion we first saw last year as web-based applications continue to grow in usage. Cost continues to be a major issue but attorneys continue to press for easier technical solutions to procedures such as collection and processing. And while many firms turn to full-service ED vendors for support on those procedures, an increasingly larger number are performing them in-house, also a sign of increased understanding and comfort with Ediscovery as a whole.

Yet we continue to see signs of unfamiliarity with and even fear of eDiscovery as a whole. Education remains a top concern of both judges and attorneys, so the continued growth of web sites and conferences will undoubtedly carry over through the remainder of this year.

About our author Tom O’Connor

Tom is a nationally-known consultant, speaker and writer in the area of computerized litigation support systems. His involvement with large cases led him to become familiar with dozens of software applications for litigation support and he has both designed databases and trained legal staffs in their use of eDiscovery tools. Tom is the author of The Automated Law Firm, a guide to computer systems and software published by Aspen Law & Business and The Lawyers Guide to Summation, published by the ABA.

About the Article

This article will appear with several others covering the topic of legal technology in this month’s Legal Technology Update, a special supplement to the Chicago Lawyer Magazine.

JuraLaw announces integration with NetDocuments at ABA TECHSHOW 2014

•March 27, 2014 • Leave a Comment

JuraLaw National Case, Calendar and Docket Management SaaS Announces Integration with NetDocuments Cloud-based Document Management System

ABA TECHSHOW CHICAGO – March 27, 2014 – At the American Bar Association TechShow 2014 today, Law Bulletin Publishing Company (LBPC) announced a new integration between its JuraLaw® web-based national case, calendar and docket management Saas (Software-as-a-Service) and the NetDocuments® cloud-based document management system. The integration will be demonstrated at the ABA TechShow, booth #108 on Thursday, March 27th and Friday, March 28th.

JuraLaw-Team-TechshowThe new integration enables JuraLaw® users to associate documents stored in NetDocuments® to cases, dockets and diary events in JuraLaw®. The integration works in real-time, so as new documents are added to NetDocuments®, users can immediately link them to records in JuraLaw®. The intuitive interface makes selecting and viewing documents directly within JuraLaw® quick and easy. Since both JuraLaw® and NetDocuments® are cloud-based, users can access both programs anywhere and anytime from any web-enabled device.

David Glynn, Vice President of Docket Management Technologies at Law Bulletin Publishing Company, explained, “With the integration of NetDocuments®, JuraLaw® now offers the ability to associate all cases, dockets and diary events to source documents for validation and convenient reference. Access to the documents through JuraLaw® is seamless and takes advantage of NetDocuments®’ extensive enterprise search engine. When users associate documents with diary events that appear in lawyers’ calendars, lawyers can click on the link in the diary event to quickly and easily view the associated document. The efficiency advantages of the integration plus the convenience of the cloud is a winning combination which we are very pleased to be able to offer to our customers.”
“Having NetDocuments®’ rich document management functionality now available inside the JuraLaw® interface is a fantastic win for both companies and more importantly, it brings incredible value to our customers,” said Marriott Murdock, Marketing Director at NetDocuments®. “The JuraLaw® team did a great job integrating and embedding the core NetDocuments® features and crafting an excellent user experience directly in the JuraLaw® interface.”

About Law Bulletin Publishing Company and JuraLaw®
Since 1984, Law Bulletin Publishing Company (LBPC) has been a legal docket software provider, having produced the DM2000 docketing system and now JuraLaw®, a web-based national case, calendar and docket management SaaS product. LBPC’s experts have a combined 120 years of proven experience in proofing, verifying, correcting and formatting court data to ensure information is accurate and timely. JuraLaw® helps keep lawyers on track for important deadlines and on time for court appearances and in these ways reduces the risk of legal malpractice claims.

Founded in 1854, Law Bulletin Publishing Company provides a wide variety of legal and real estate publications, including the Chicago Daily Law Bulletin® newspaper, the Chicago Lawyer® magazine, Sullivan’s Law Directory® and a number of other regional legal and real estate publications and blogs.

For more information, visit www.JuraLaw.com
– Facebook: http://on.fb.me/GSfL3P
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About NetDocuments®
Founded in 1999, NetDocuments® web-based service has given law firms of all sizes the ability to reduce costs and increase security, mobility, and disaster recovery to documents and emails from anywhere and on any device. With fully redundant datacenters in the US and UK, NetDocuments® is used in over 1,000 law firms and financial services organizations. With anytime, anywhere access, firms are able to increase productivity and improve the client experience through a comprehensive cloud-based document management service. For more information about the company, go to www.netdocuments.com.
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LegalTech NYC 2014 Offers Escape from the Polar Vortex

•February 3, 2014 • Leave a Comment

You have an opportunity to escape from the polar vortex by going inside to the LegalTech New York Conference 2014 at the New York Hilton in Midtown on Tuesday, February 4th through Thursday, February 6th. This is one of the most exciting legal technology conferences of the year. This year’s schedule offers something for everyone including the solo practitioner, the managing partner, the CTO, the managing attorney/clerk and anyone who serves in or around the legal profession.  The first scheduled keynote sounds downright scary: TOR, Bitcoin, Silk Road and the Anonymous Web: Drugs, Bombs and Murder-for-Hire presented by Jason Thomas, Chief Innovator, Thomson Reuters. And there will be several sessions around the word “disruption” – back in my Catholic grade school days that was not a good thing and usually ended in some sort of corporal punishment.

The eDiscovery vendors will be out in full-force with several of them offering/sponsoring sessions. Of most interest to those practicing eDiscovery in Federal court will be the second day keynote, Judges Panel: Changing Rules and Best Practices in e-Discovery featuring several US District Court judges.  Another eDiscovery plenary session will focus on eDiscovery without the Strings Attached: how the Cloud will Change eDiscovery in 2014 and Beyond.

Remarkably, there are few sessions covering the cloud of DIYs, subjects that are near and dear to the heart of most law firm IT folks, but there is a track specifically geared to IT officers that will cover those topics.  In fact the CIO Forum that is happening in conjunction with LegalTech offers the following:

Chelsea Office Systems, Inc. celebrates 30 years in legal technology consulting, and the company’s founder and president Roberta Gelb will be moderating a distinguished panel at LegalTech’s CIO Forum  on Wednesday, February 5th.   Entitled “Why Does it Cost $800,000 to Edit a Document?”, the CIO panel was inspired by Ms. Gelb’s classic Law.com article “Beware the Hidden Costs of Document Formatting” which has become the “bible” for law firms and their trainers to justify use of technology rather than traditional manual document formatting methods.  The CIO Forum discussion will address how corporate counsel is pushing for new efficiencies and how law firms are addressing those demands by deploying software for document production, contact management and attorney timekeeping.   Panelists joining Ms. Gelb include D. Casey Flaherty, Corporate Counsel at Kia Motors America, Inc., Eugene P. Stein, Director of Information Technology at Choate Hall & Stewart LLP, and Sam Shipley, Chief Information and Operating Officer at Cole Valley Software. Mr. Flaherty will share his specific expertise pertaining to the Suffolk-Flaherty Audit, an innovative technology audit he developed in partnership with Suffolk University Law School’s Institute on Law Practice Technology and Innovation to test the efficiency of his outside counsel.

LegalTech NYC is a high-energy show and will provide some good information from vendors and experts.  I have attended the show for 19 years now and it’s been very interesting to see the trends and how far we have come.  We all hope to travel a little further along the road (or at least to warmer climates).  But for now, put the dog sled away and hop into the NY Hilton for a few days.  There’s always plenty of body warmth in the close quarters of the Hilton at LegalTech.Here are some of the vendor highlights below that you’ll happen upon in the exhibit hall – Enjoy!

JuraLaw®
Booth 437

Law Bulletin Publishing Company will announce at LegalTech that its JuraLaw® web-based national case, calendar and docket management SaaS product now includes New York State court calendar and docket information, as well as New York federal and bankruptcy court calendar data, all directly obtained from the courts. Additionally, JuraLaw® integrates court rules from across the nation to automatically create calendar events.

JuraLaw® notifies law firms of critical court calendar dates and deadlines in advance, and connects directly to Microsoft Outlook to populate lawyer and staff calendars. The JuraLaw® sophisticated algorithm-based system analyzes and precisely matches law firm cases to New York court information. This superior case pattern number technology leaps far ahead of anything offered by competing docket management products, providing the most accurate match of law firms’ cases to court calendar and docket information. The JuraLaw® user-friendly dashboard interface allows New York managing attorneys and clerks to review court information first, before releasing it into JuraLaw®. JuraLaw® will be demonstrated in booth 437.

Cavo eD
Booth 2404

Cavo eD, the Intelligent eDiscovery Solution, is a complete product with thematic search, automation and advanced processing. Cavo eD integrates Pre-Processing through Production on a single platform. Since eDiscovery workflows naturally are multi-dimensional and non-linear, the intuitive Ribbon Bar provides all the navigational power a user needs. Jumping from workflow to workflow and feature to feature is simple and powerful.  The platform’s intelligent search, predictive coding and distributed processing support litigation professionals tasked with Big Data discovery. Note that industry luminary Tom O’Connor has just joined the team and is extremely excited to be part of the next generation of eDiscovery software.

DTI
Booth 220

DTI provides electronic discovery and document review services, legal business process outsourcing and facilities management for F500 corporations and AmLaw 100 law firms. DTI is focused on two big announcements at LegalTech this year. The first is that it has acquired industry veteran Applied Discovery. The acquisition will add to DTI’s strong bench of experienced discovery professionals and give Applied Discovery clients access to benefits made possible by DTI’s financial stability and national reach. Secondly, DTI has opened a new state-of-the-art knowledge and document review center in Midtown Manhattan. They are offering tours of the facility daily during the show. Visit them in Booth 220 for more information.

RenewData
Booth 310

RenewData, a legal consulting and technology company with solutions that address the full spectrum of the Electronic Discovery Reference Model (EDRM), will be sharing two new offerings at LegalTech New York: Language-Based Analytics Incoming Productions and enhanced dashboard features that help counsel monitor review progress, focus review efforts, and prepare for depositions. In-house and defense counsel often find themselves confronted with the task of analyzing large incoming document productions which is time-consuming, costly and difficult to analyze. Language-Based Analytics Incoming Productions uses a strategic workflow, RenewData’s Language-Based Analytics tools and consultation to help you quickly and inexpensively pinpoint key documents and answer fundamental concerns such as did you receive the documents requested, did you ask for the right documents, what do the documents say about issues and which documents will become exhibits. The company also announced enhancements to its Language-Based Analytics dashboard. By tracking key information such as hot custodians, review status by custodian, hot time frames and review progress and acceleration, the dashboard helps counsel monitor review progress, focus your review effort, and prepare for depositions.

Worldox
Booth 328

World Software has expanded its mobility suite and is proud to announce the all new Worldox iPhone app and Worldox iPad app, version 2. These powerful apps provide access to the feature-rich document management system so you can access your most essential documents and collaborate on the go.

New enterprise tools for document sharing and extranet connectors will also be shown, such as:

Citrix ShareFile communicates directly with Worldox without the need to access the ShareFile web interface. Easily and securely share files with users within or outside of your organization across corporate devices, mobile devices, tablets, laptops, and desktops.
LegalAnywhere enables you to send and replicate files to the extranet from within Worldox (up to 100 at a time). This ultra-secure extranet system conveniently makes confidential information available to clients, outside counsel and other parties to a matter.

Workshare
Booth 334

With today’s workforce becoming increasingly mobile, organizations must provide their employees with the tools they need to work efficiently while on the move. But for highly regulated industries like legal, maintaining document security is just as important, so getting this balance right is crucial.

Workshare recently announced several updates to its mobile application that will allow users more flexibility when working remotely, all while maintaining topnotch security. Updates include a new annotation feature, improved search and navigation, and file sharing and sync.

In addition to creating a truly enterprise-ready mobile app, Workshare is also catering to the needs of its users by offering a hybrid cloud deployment option for its cloud collaboration suite. This gives legal customers an opportunity to choose data center infrastructure that guarantees control and ownership of their data, giving them peace of mind that their content is behind a private firewall.  Stop by Workshare’s booth at LegalTech, #334 to learn more.

@Legal Discovery, LLC
Booth 1500

@Legal Discovery, LLC, a full service eDiscovery technology provider, announces the latest release of their CasePoint unified eDiscovery software. The new version of CasePoint was developed using HTML5, which makes all the features of the platform operable on all web browsers and nearly every mobile device. In addition, the company released a native iPad app that allows CasePoint documents to be available both online and offline through an easy-to-use touch interface.

LawBase
Booth 311

LawBase will be showcasing the company’s customizable case management solution at booth #311. LawBase’s strengths include its wide array of integrations with other popular legal software in order to maximize the return on investment for users. LawBase allows law firms, corporate legal departments and government agencies to track a file’s progress, maintain client files within various areas of law, keep complete calendars and schedules, maintain file room management and perform large repetitive tasks with just a few keystrokes.

Lateral Data
Booth 1414

Lateral Data, a Xerox company, will be showcasing the upcoming version of its Viewpoint all-in-one e-discovery platform at LegalTech. The latest enhancements of the software include significant user interface and functionality updates that further streamline the review process for its law firm and corporate end users.

Viewpoint 5.6 includes extensive early case assessment capabilities that allow case teams to gain critical insight into their data early on in the process, eliminating the time and cost of reviewing unnecessary information later on in the process. The software’s integrated Relationship Analyzer tool now includes dynamic visualization tools to help users analyze data faster over very large data sets, such as communications between domains and email addresses, spikes in communications between custodians and communication patterns of interest.

Actiance
Booth #2012

Actiance to Showcase First Context-Aware, Cloud Archive at LegalTech 2014 – Launched January 27, Alcatraz is a new cloud-based archive for email and other real-time communication channels that reduces the cost of eDiscovery by displaying electronic communications in context. Alcatraz now extends social governance from policy control and real-time content monitoring to legal holds, records retention and disposal, and archiving. With Alcatraz, Actiance aims to reduce the risks and costs associated with today’s real-time communications channels so organizations can truly benefit from using unified communications, collaboration tools, and social media. Actiance is a global leader in communication, collaboration and social media governance for the enterprise.

Here’s a company that won’t be exhibiting but will be doing things around the show:

Orion Law Management Systems, Inc. (www.orionlaw.com), a leading provider of financial and practice management software for law firms, will be announcing iOrion Version 2.0, and also releasing new features including the Expense Reimbursement Manager, and the Orion Productivity Pack for Microsoft Office at LegalTech New York.  iOrion Version 2.0 is a complete financial and practice management mobile application that allows legal professionals to access data from Orion using any recent-model iOS device. Version 2.0 has expanded the application’s capabilities by providing integration with Orion’s newest features, including the Expense Reimbursement Manager.  The release of the new Expense Reimbursement Manager eliminates paper-based, manual tracking systems making submitting and managing reimbursement requests quick and easy.  Orion Productivity Pack is also a new feature to Orion software which improves the continuity between entering time inside the traditional Orion desktop and outside by using Microsoft Office Applications.  Orion will not have a booth at this year’s conference, but they will be onsite to provide web demos and more information about their newest announcements. To meet with Orion please contact Heather Rutt at hrutt@orionlaw.com. To learn more information, visit www.orionlaw.com or contact info@orionlaw.com.

See you there – or be square?  Or frozen!

American Bandstand at ILTA 2013 in Las Vegas – Dick Clark would have been proud!

•August 22, 2013 • Leave a Comment

There was a great turn-out for the grand exhibit hall opening at this year’s ILTA 2013 Catalyst Conference in Las Vegas. Fun was enjoyed by all with an exciting American Bandstand theme. The exhibitors went all out in carrying out the theme in both costumes and booth decorations. I was able to capture some of the fun with my camera. Enjoy!

managed_print_services

Managed Print Services went 1960’s and knocked us all out with their matching go-go outfits. Love the natural hair-do, gives Weird Al a run for the money.

payne_group_booth

The Payne Group did a great job of decorating their booth with vinyl and costumed in 1950’s rock ‘n roll.

payne_group_poodle_skirt

Michelle from the Payne Group showed off her ‘record’ skirt and big smile.

traveling_coaches

Traveling Coaches always puts on an exceptional show and this year was no exception. They sang and danced all night long.

wave_software

Thomas Jefferson meets Motley Crew! Not sure if Scott (second from left) is Edgar Winter, a member of Twisted Sister or Tina Turner – and I really don’t want to know.

workshare_supremes

The Workshare Supremes put on a fine performance and later they deliberated on a pressing case ;)

workshare_supremes_w_drag_q

..that pressing case was whether to allow three guys into the group. Scary.

tom_oconnor

Forcing Tom O’Connor at Digital WarRoom to wear a Hawaiian shirt was a true hardship. Was Don Ho on Bandstand – or is this the Elvis Goes Hawaiian theme?




Truly a fun time!

- Dave Glynn

ILTA 2013 – News from the trenches

•August 22, 2013 • Leave a Comment

There was more activity going on in the exhibit hall of this ILTA 2013 – Catalyst Conference in Las Vegas than in any casino I passed through.  I was pleased to see a great turn-out for the exhibitors and a lot of smiling faces.  It’s usually old home week for me as I run into many friends whom I refer to as “the usual suspects”.  There were many fresh faces too, and I had the opportunity to chat with several new friends too.  Here’s a recap of my conversations that cover their new product offerings:

Cavo ED/Humanizing Technologies – Booth 107

I met with George Witwer, the founder of Humanizing Technologies and Cavo ED, who made the discovery of a new search algorithm ten years ago that searches concepts, nouns and noun -phrases. He found that the use of his algorithm, one could create a conceptual profile of the document by where the info is located is in the document, a so-called fingerprint of a document. And that by creating that profile, you could search for conceptually similar documents. This would provide the ability for counsel to write a synthetic document (smoking gun) as a reference document to locate other similar documents.

Prior to four years ago Cavo focused on building out a search platform and learned that the larger collection of documents was, the more value the algorithm has. Cavo built a platform that processes data in a distributed way and provides an intelligent search over the collection in the end. Essentially a search platform for big unstructured data.

Four years ago, Cavo decided eDiscovery was the most appropriate market for the platform. This led them down the path to provide a single platform. They could provide different features to different situations and an effective interface over our product. Cavo ED covers the lifecycle of eDiscovery. All of this is accessible via a web browser that offers the complete sophistication of a full-blown eDiscovery product.

Most importantly it threads all of the information together in lieu of despondent work streams and thereby provides a more holistic approach to the eDiscovery process.

The final piece that lays over the eDiscovery intelligence engine is case management with budget forecasting that offers measures of productivity throughout the product. A library of process checklists can be utilized that provide best eDiscovery practices. Once you establish the checklist, you can budget against them and use that to forecast the cost of a case. You can marry a case plan with a case and all tasks flow into calendar – syncs with billing systems, accounts payable, and MS Outlook. Cavo ED also offers some sophisticated BI tools within this case management portion of the product.

Cavo ED are first-time exhibitors at ILTA and embarking on a soft launch to gather awareness and customers. Cavo has some customers that have been using the product in the sandbox. Cavo ED is offered in both SaaS and appliance models.

Workshare – Laureen Smith – Booth 602

I spent a few minutes with Laureen Smith and her team from Workshare. There was a lot of activity at the Workshare booth at ILTA this year. Workshare announced its release of Professional 8 that includes file sharing – a secure alternative to Dropbox. Key features customers have been asking for are also included in the new release like OCR capability for image based PDF and PDFA. The secure file sharing helps lawyers and associates to keep documents secure. Workshare had been working on developing policy engine around document security and the secure file sharing offering is a good example of that.

Workshare believes it understands the legal profession and wants to follow the current workflow of the legal professional in its integration with outlook and document management systems. Workshare works with the leading document management systems like OpenText, iManage, NetDocuments, Worldox, and MS SharePoint.

Workshare indicates that it provides all of its solutions under one umbrella, unlike its competitors; Box, Accellion and Citrix Share File. Workshare has security in mind.

Workshare professional costs $175 per user, per year. Just announced – if a customer is current on their license, the business edition of the secure file sharing option is provided at no additional cost. There is also an enterprise edition available at an additional cost.

Levit & James – Lori Page Hall – Booth 434

Lori informed me that Levit & James now has 80% of AmLaw 100 table of authorities market. And even with that kind of dominance they are still adding clients – including taking clients away from Lexis/Nexis – LMO – (Lexis for MS Office), Litera’s CitationWare. According to Lori, there are two reasons for this. One reason would be the depth of the product in what it can do and flexibility. The second reason would be that it’s easy to use, does a fantastic job and is supported by great customer service. L & J offers free training including live on- site, web training and video tutorials. Firms can download the videos and load them into their own learning management systems. Version 3.1 supports MS Office 2013.

Innovative Computing Systems – Steven Meyers – Booth 329

Steve Meyers informed me that Innovative Computing Systems was established 22 years ago in LA to support the IT infrastructure to the local legal market. In the past decade, ICS has expanded to San Francisco, Newport Beach and is looking to become nationally-focused. They are proving that commitment by setting up a centralized helpdesk in Austin, TX. ICS currently has 300 active clients that range from small law firm boutiques to AmLaw 100 firms. They also support some corporate legal departments for fortune 500 companies and educational institutions. ICS uses Amazon Web Services for its support platform and offer the full range of IT solutions and management.

In the past few years the legal IT market has become concerned with a hardware and software lifecylce of every three years. ICS works toward providing a operational expense model vs. a capital expenditure model. ICS helps firms to better deal with crippling expenditures of overbuilding and under serving to which IT departments are challenged.

ICS admits that certain applications might have to adopt a hybrid model. In other words, they may not all fit into the Amazon Cloud environment, but they are working to get most applications to be managed in that environment. They are working with various vendors like iManage/Autonomy, Microsoft and others to complete the goal of moving everything into a managed environment.

LawBase/Synaptec Software – Philip Homburger – Booth 604

Phil Homburger and I had a nice conversation about LawBase, a case and matter management system now in its 34th year. LawBase’s latest offering is the enhanced bidirectional integration with Microsoft Exchange and the availability of bidirectional integration with Worldox Document Management to its capabilities. LawBase was also touting its integration with Bellefield’s iTimeKeep, the highest rated app for legal time entry in the Apple App Store.

LawBase is fairly flexible can provide unique views at each client site. Cost based on perpetual, concurrent licensing, subscription model. LawBase offers professional services around the install, training and conversion. Online videos are provided. LawBase boasts well over 250 customers – from small to mid-range law firms and corporate legal departments.

Dave Glynn

Create Something New at ILTA Las Vegas 2013

•August 18, 2013 • Leave a Comment

The International Legal Technology Association’s [ILTA] 2013 Conference is called the Catalyst for a reason. To follow in line with the definition of the word ‘catalyst’, the hope is that the conference will promote the environment for two or more things to come together to create something new.  The same can be said for all of the Legal IT professionals that will converge on Las Vegas this week for the annual conference.  I have attended this conference for the last few years and I have always walked away with a number of great ideas.  The best part of this show is that the attendees, speakers and vendors are very excited about being here. ILTA has everything you need to create something new!

The topics of the sessions are broken down into four distinct categories, information management, organization management, applications desktop and technology operations. Also carried over from previous years is the Law2020® that covers the next decade and enables to plan for the future as best they can. A challenge considering the speed of change involved with managing technology. Over 200 sessions are planned to cover these topics. You can download the ILTA Catalyst App to find everything you need at this year’s conference.

Some special offerings include:

Inside Legal will present the 2013 ILTA/InsideLegal Technology Purchasing Survey Release – Purchasing Trends of ILTA Law Firms – this will be a review of the results from this year’s ILTA member technology purchasing survey. This will take place in the Augustus Ballroom I-II, Caesars Palace on Monday from 4:30 to 5:00 p.m.

Law Bulletin will be providing a preview of JuraLaw® 2.0 on Monday, August in the Augustus Ballroom, Booth 1, from 9:00 a.m. to 5:30 p.m. Version 2.0 of JuraLaw®, a SaaS, national case, calendar and docket management product, focuses on improving and streamlining docket work streams, enhancing rules event creation, expands its court data offerings and provides user customization.

Each year I preview some of the vendors that are exhibiting at this year’s conference.  Here’s this year’s preview:

Levit & James – Booth 434
www.levitjames.com

Announces Best Authority 3.1 and 80% Big Law Dominance at ILTA 2013 -
Veteran legal software provider Levit & James (ILTA booth#434) will be making two major announcements at ILTA this year. On the technology front, they will be releasing Best Authority 3.1, the newest version of their market-dominating Table of Authorities (TOA) software which now includes support for MS Office 2013 and several other enhancements. Watch a short video on the new 3.1 features.
Also, Levit & James will be announcing that 80% of the largest 100 US law firms have bought Best Authority, dwarfing the combined market share of Thomson West and LexisNexis for their TOA products. Given the fierce competition in the legal technology market, the 80% milestone is truly an impressive accomplishment for the company, which has been in the business for 26 years.

BigHand – Booth 539
www.bighand.com

BigHand – providers of cloud-based and enterprise versions of voice productivity technology — will be showcasing its recently launched mobility features including support for the new Windows Phone 8 and BlackBerry Z10 and Q10 smartphones. BigHand is the first provider of dictation workflow technology to offer these apps. The company will be demonstrating its new iPad document review and approval app. And, earlier in August, the company announced a partnership with Esquire Innovations to incorporate their iCreate Microsoft Office templates into BigHand; the company will show how these integrated templates give clients new automation tools for simpler document production.

cicayda
www.cicayda.com

cicayda, a software and litigation support services company delivering 100% cloud-based eDiscovery applications, will announce the availability of the cicayda eDiscovery software suite including cicayda review, staccato (early and constant case assessment), drone (production analyzer), and fermata (legal hold management). The feature-complete private cloud-based platform for processing, review, analysis, and production works in any modern web browser as well as on mobile devices, including the iPad and other tablets.

nQueue Billback – Booth 119
www.nqueue.com

nQueue Billback has launched iA Virtual Cabinet, its new subscription-based document management system. iA Virtual Cabinet provides firms of all sizes with state-of-the-art document management along with a portal for secure client communications, at a low monthly fee with no support or maintenance fees. Firms save time, increase levels of service and efficiency, save space, reduce storage costs and can communicate with clients in a method more secure than email. iA Virtual Cabinet offers subscription-based pricing, but is not a cloud-based solution; it resides on in-house servers at the firm.

Cavo ED – Booth 107
www.Cavo.com

With input from industry experts and experienced end users from its inception, Cavo ED leverages the latest open source technologies and proprietary search algorithms for a completely new e-discovery experience that truly cuts the time, risk and costs involved in document review.

Biscom – Booth 133
www.biscom.com/legal

Biscom Advances Security and Productivity within its Flagship Secure Document Exchange Technology

Biscom announces enhancements to Biscom Secure File Transfer (SFT) that improve security, productivity and collaboration. Biscom SFT version 4.3 provides an intuitive self-service environment that secures the delivery of large and confidential files and helps legal organizations comply with federal and state data privacy regulations.

• Improved Productivity: Support for single sign-on with Security Assertion Markup Language (SAML). Users that have entered their authentication credentials with a trusted identity provider will not have to re-enter their credentials to access Biscom SFT, saving valuable key strokes and improving user productivity.
• Enhanced Collaboration: Biscom SFT Secure Workspace offers a secure, intuitive way to exchange project related files and comments with internal and external participants. Secure Workspace Folders improve collaboration and productivity by allowing participants to better organize Secure Workspaces containing a large number of files.
• Advanced Mobility: The Biscom SFT mobile app now supports all IOS and Android mobile devices. The Biscom SFT mobile app facilitates on-demand secure transfer of files stored on the mobile device with the same ease as composing and sending an e-mail. Biscom is pleased to announce that the SFT mobile app is available for download from the Apple App Store and Google Play.

Olympus – Booth 638
OlympusProdictation.com

Olympus will be setting up in Booth #638 to showcase its DS-7000 and DS-3500 Professional Dictation Systems, workflow software and transcription solutions, the ideal solution for the legal profession. Through the Olympus’ next-generation Olympus Dictation Management Systems (ODMS) software, both the DS-7000 and DS-3500 can be implemented seamlessly in legal offices that require the ability to record and transcribe high volume, sensitive data without compromising security or efficiency. Dictations can be recorded and transcribed directly by ODMS utilizing the industry-leading Dragon NaturallySpeaking software engine or by Background voice recognition feature. They can be also combined with the AS-7000 Transcription Kit to create a complete, end-to-end business solution.

Innovative Computing Systems, Inc. – Booth 329
www.innovativecomp.com

Innovative Computing Systems, Inc. (ICS), a leading provider of information technology services to law firms and corporate legal departments, is debuting its Amazon Web Services related offerings at ILTA. This week, the company announced that it has joined the Amazon Partner Network and will begin offering services related to migrating legal industry clients to the cloud. A primary benefit of cloud computing is the opportunity to replace up-front capital infrastructure expenses with predictable variable costs that scale with needs. This is particularly important to law firms with limited IT resources or highly variable revenue cycles. ICS will be conducting consultations in booth #329 at ILTA to help attendees determine if a move to the cloud is right for them. You can walk up or reserve a consultation here.

DTI – Booth 117
www.dtiglobal.com

DTI is exhibiting this year at ILTA to promote their unique approach to on-site managed services. DTI integrates litigation support and technology with traditional facilities management services to help clients attain more strategic and more cost-effective solutions. Visit DTI at booth #117 to learn more.

kCura – Booth 305
http://kcura.com/

kCura—developers of the e-discovery software Relativity—will be showcasing Relativity Binders, an iPad app designed for partner-level attorneys, and Relativity 8—the latest version of Relativity adding email threading, improved navigation, and major improvements to speed and performance. On August 20, kCura’s computer-assisted review experts will be leading a hands-on assisted review session for attendees, taking them through each phase of a successful project.

Keno Kozie – Booth # 345
www.kenokozie.com

Keno Kozie will have company officials on site to show how they work with senior members of law firm management on the provision of support service and the application of technology within the law firm to ensure the most effective IT environment for the firm’s professionals and support staff. In addition, Eli Nussbaum of Keno Kozie will be presenting a session titled “Microsoft Exchange Server 2013 Spotlight” on Tuesday at 11:00 am in Roman Ballroom III. Barry Keno of Keno Kozie will be speaking on a panel titled “Use the Clues in Your Helpdesk Knowledge Base for More Than Whodunit” on Tuesday at 1:30 pm in Neopolitan Ballroom I & II.

LawBase – Booth #640
www.lawbase.com

LawBase will be showcasing the company’s powerful and customizable case management solution. LawBase’s strengths include its wide array of integrations with other popular legal software in order to maximize the return on investment for users. LawBase allows law firms, corporate legal departments and government agencies to track a file’s progress, maintain client files within various areas of law, keep complete calendars and schedules, maintain file room management and perform large repetitive tasks with
just a few keystrokes, saving time and money.

AccessData – Booth 400/404
www.accessdata.com

AccessData will be showcasing Summation 5.0 which features integrated predictive coding, exciting visual analytics, the ability to import Concordance and Relativity load files and full interoperability FTK – AccessData’s well-known forensic review tool. In addition, Lee Reiber, AccessData’s VP of Mobile Forensic Solutions, will be conducting a live data analysis exercise where attendees will learn how to collect, review and analyze data on a mobile device in Octavius 1 at 3:30 pm on Tuesday.

6th Annual eDiscovery Survey

•July 24, 2013 • Leave a Comment

By Tom O’Connor

Overview

The Law Bulletin Publishing Company has just conducted its 6th Annual eDiscovery and Technology Survey of Illinois attorneys. 146 lawyers replied to the survey, down slightly from last year when the number had doubled from 2011.  This year’s survey asked 35 eDiscovery-specific questions regarding attorneys’ experience with eDiscovery matters, vendors and products. The final question asked for their thoughts on the most important issues facing them on this topic.

Who’s Who?

The respondents to the survey represented a good cross-section of practitioners, with the majority of respondents being in private practice (70%, almost identical as the past two years at 69.9% and 70% respectively. ) 13% in government practice (the same as last year) with 8% in corporate practice, down from 11% from last year. The remaining respondents came from a variety of administrative, teaching or public service roles.

Of the private practitioners, 20% were in a solo practice (up 1%), with a slight drop in respondents from firms between two and twenty attorneys at 38% (41% last year but still dramatically higher than the 12% of two years ago). Firms between 20-50 were at 13% (up 3%) while firms over 50 continued last year’s trend of nearly 1/3 the total respondents with 28%. Firms over 300 represented 11% of the total, down slightly from 14% last year. This distribution continues to gives us a very balanced set of answers from both small and large firms.

Of the attorneys answering the survey the number of partners continues to grow at 38% (32% last year), steady with associates at 13% (12% last year) and the 6% in-house counsel, is down from last year’s 10%.  The number of non-attorneys responding is at 31% at par with 29% and 25% the past two years.  The trend then seems to be more involvement from partners and a steady number of eDiscovery specialists,  including IT managers, practice managers, paralegals, claim examiners, law students and even document reviewers participating in the survey.

And while it is no surprise that 44% of the attorney respondents identified themselves as litigation specialists, with specific areas of Insurance, Intellectual Property and Personal Injury. 19% were in Corporate law with another 10% identifying criminal law as their area of concentration.  Other specific fields drew even higher representation with Family Law (17%), Real Estate (18%), Taxation (13%) and Finance (12%) in double figures with Probate (8%) and Bankruptcy (7%) close behind.

eDiscovery InitiativesFamiliar With EDRM

The answers to the very first question showed mixed results with some return to the results from 2010 and 2011, indicating a disturbing drop in awareness of current educational efforts in the eDiscovery space. Exceptions were that 78% knew about the 7th Circuit ED Pilot Project which has been underway in Chicago for over two years, (80% last year), 51% were familiar with the EDRM project (up from 17% last year and 13% the year before),  and 17% had heard of the Georgetown ED Academy (up slightly from 13% last year).  That number was 1% ahead of awareness of the pilot project in the USDC for the Southern District of New York.

But these numbers are deceptive. 44% of the respondents did not answer this question at all, which would seem to indicate a far higher lack of knowledge of ongoing eDiscovery educational programs. Although I suppose we can take some solace from the fact that at least this year the number of respondents answering the question was higher than those who skipped it!

eDiscovery Activities

Although only half the respondents stated overall unfamiliarity with the EDRM project, a high rate of knowledge with the components of that project continued from last year. 54% felt they were familiar with identification (51% last year), 55% with collection (54% last year), 50% with processing (43% last year) and 61% with review (51% last year).

In addition, 74% felt they were familiar with litigation hold requirements, down only 1% from last year. 62% were familiar with early case analysis (up from 51%), but curiously, only 53% felt familiar with the meet and confer process, which was down from 64% last year.

And as with last year’s results concerning meet and confer sessions, more people answered that  they felt the sessions reduced the amount of eDiscovery handled in a case than those who did not (22% to 11%), but the clear majority (67%) still said they did not know.

Reference Sources

Sources of information stayed near the same levels as last year’s numbers for case law, the leading response, at 40% (42% last year)  and court rules at 37% but several other sources grew in popularity most surprisingly print media which reversed a three year decline and came in at 31%, better than the previous year’s.  Websites also rose from 25% to 36%.

Conferences dropped a bit at 30% (down from 34%) while social media had a .5% nudge up. Consultants improved dramatically from 9% to 21% and vendors came in at a strong 18%.

The overall use of electronic sources seems to have leveled off with the majority of respondents referring to specific web sites such as the Chicago Daily Law Bulletin followed by sites from professional organizations such as the ABA, Illinois State Bar Association and Chicago Bar Association. Direct email feeds also leveled off as did social media.

With the rise in favor of consultants and increase in traditional resources such as print media and conferences, what we see is a much more evenly distributed group of resources.  Lawyers clearly think that there are multiple sources of information and are availing themselves of most of them.

How Much Is That Case Worth?

When asked specifically about matters involvCase Valueing eDiscovery, 42% answered that they had  been involved in an eDiscovery case. This continues the downward trend of the last three years.  But I also believe that attorneys are becoming more proactive about eDiscovery as the need for knowledge spreads into numerous case types.

Of those handling eDiscovery matters, 27% said that their eDiscovery caseload had increased from last year, down slightly from last year’s 31%.  30% of those had matters valued under $100,000 with another 20% with cases valued between $100,000 and $1 million.  But for those who had cases, 70% spent less than $50,000 on eDiscovery services (64% last year) with another 25% spending between $50,000 and $1 million.

Those figures continue to counter the common perception that eDiscovery is a high cost, big case area of practice. In fact, like most legal work in the US, the majority of the cases and the median costs appear at the low end of their respective ranges.

Methods and Services

Like last year, the current survey shows that in-house performance of eDiscovery continues as a strong trend. 48% of respondents are doing in-house processing (46% last year) while 62% are doing in-house document review (61% last year). A more specific breakdown of in-house tasks shows that on the technical side, 50% are doing collection themselves (51% last year) while 63% performed redactions as part of the reMethods-and-Servicesview process (59% last year). The number doing deduping jumped the most, from 11% to 20%.

On the non-technical side, 55% engaged in some form of overall eDiscovery project management (54% last year) while 64% performed privilege review in-house (61% last year). 25% performed Early Case Analysis. (27% previously)

43% now rely on an outside service provider compared to 35% in 2011 while the hiring of an independent consultant took a slight bump from 27% to 33%.

The choice of outside service providers continues to be widely diversified. Of the 26 named providers, the number with double digit responses nearly doubled, from 6 to 11. Kroll had an enormous increase from 17% to 45%, with Applied Discovery at 25%, DTI at 20%, FTI and Clearwell at 17% and Ipro at 15%.

The “Other” response took a large dip from 51% to 25% . But it is important to note that this question, like several others, continues to have more non-responses than answers. 72% of the respondents did not answer this question. That margin may, in fact, make the analysis of the answers not significant statistically.

Software of Choice

Just as with the choice of service providers, the selection of software continued to show diversity. Several of last year’s leaders dropped although not dramatically, including Summation (52% to 47%), Relativity (23% to 18%), CaseLogistix (16% to 9%) and Clearwell (13% to 11%)

Those margins appeared to be made up by Concordance which went from 38% to 44% and Ipro, going from 13% to 18% . Other dropped from 29% to 11%.

companies-and-services

On the Web

The local application numbers above would seem to presage a rise in Web-based applications to host their eDiscovery documents.  But that number also dropped from 65% to 40%. As with the local or desktop products mentioned above, no single product dominated the responses; although Relativity retained its home field advantage at 39% (37% last year). Lexis Nexis FYI jumped the most from 23% to 37% and “Other” was third with 29%.

Once again this year the numbers reflect a diverse use of products and lack of clear market domination by any one product. But I also believe the drop in overall numbers reflects the increase in smaller cases which cannot afford the vast majority of eDiscovery products on the market.

Most Important Issues Regarding eDiscovery

Several questions were asked about the scope of the eDiscovery process and most answers continued to show strong opinions that jumped to the forefront last year.  When it came to simplifying that process, 64% stated they would like to see the processing stage simplified compared to 40% last year while 45% would prefer to see collection made easier compared to 44% last year. Changes to review went from 38% to 34% and identification from 31% to 29% while ECA held steady at 29%.

The number one concern of respondents took a dramatic turn with 57% answering “Price”.  Processing jumped 2 points to 27%, followed by review costs at 23%, and then education at 17%.

Judicial decisions dropped from 14% to 7% and both predictive coding and concept searching  came in under 10% again. In fact, despite all the national attention around the predictive coding field, when asked to name their predictive coding product of choice, 96% of the respondents skipped the question.

The top issues listed by the respondents?  Price, security and confidentiality.  So what exactly does that tell us?

Conclusion

Several trends which began to emerge last year became even more prominent in this year’s survey.  eDiscovery has solidified as a distinct segment of the litigation process and continues to cut across all the legal demographics of firm size and case values. Desktop products such as Summation and Concordance continue to see their market share eroded, both by other desktop products and the continued use of Web based applications.

Important-IssueThe cost of eDiscovery services continues to be of major concern and firms continue to turn to full-service vendors for support.  Despite this trend, it’s important to note that no single service provider has a dominant market share in Chicago. Attorneys are increasingly more concerned about the technical aspects of the eDiscovery process such as procedures for collection and processing.   Education of eDiscovery remains a top concern.

But the most prominent change is the emergence of the small case as a major component of the eDiscovery landscape.  Only 25% of the respondents had a an eDiscovery matter valued over $1 million while 63% had a case with a value less than $50,000.00.  Despite the notoriety of big name cases like Pension Committee or Zubulake, the clear fact is that the vast majority of eDiscovery matters occur at the low end of the spectrum of case worth.  This seems to further widen the disconnect between vendors and attorneys and is most likely the reason for most products in the survey showing a decline in usage. If the price of the software exceeds the value of the case, no one will buy it!

Tom O’Connor, Director of the Legal Electronic Documents Institute

Tom O’Connor

Tom O’Connor is the Senior eDiscovery Consultant at Seattle based GGO and Director of the Gulf Coast Legal Technology Center in New Orleans.

Tom is a nationally-known consultant, speaker and writer in the area of computerized litigation support systems. His involvement with large cases led him to become familiar with dozens of software applications for litigation support and he has both designed databases and trained legal staffs in their use of eDiscovery tools. Tom is the author of The Automated Law Firm, a guide to computer systems and software published by Aspen Law & Business and The Lawyers Guide to Summation, published by the ABA.

 
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